Client Policies

Cancellation & Appointment Policies

• Confirmations: Please confirm your appointment via text, call, or email at least 24 hours in advance. Unconfirmed appointments may be released.
• Cancellation window: We require 48 hours’ notice to cancel or reschedule.
• Within 48 hours: Cancellations or reschedules made inside 48 hours are subject to a 50% charge of the scheduled service(s).
• No-shows & same-day changes: A 100% charge applies to no-shows and same-day cancellations/reschedules (including changing a multi-hour service—e.g., a 4-hour balayage—to a 1-hour service).
• Reminders: Our booking system sends appointment reminders by text and email to help you stay on track.

Arrival & Scheduling

• Arrive a little early. We recommend arriving 15 minutes before your appointment to settle in and complete any forms.
• Running late? If arrival is more than 15 minutes past your start time, your service may be shortened or rebooked. A 50% service fee may apply to cover the reserved time.
• Book ahead. To secure your preferred time and stylist, consider reserving your next visit before you leave.
• Tardiness policy. We’ll do our best to accommodate you; significant delays may require rescheduling to stay on time for all guests.

Payment Methods

• Options: We accept Visa, MasterCard, American Express, Discover, Apple Pay, cash, debit cards, personal checks (up to $300), Zelle and Venmo.
• Exclusions: We’re unable to accept Visa/Mastercard gift cards.

Salon Environment

• Guests & children. To maintain a peaceful and safe experience, we ask that only clients receiving services attend appointments. Children under 12 may be serviced when accompanied by a parent/guardian, but we’re unable to host additional guests or children during your visit.
• Safety. Please supervise minors at all times and keep your personal belongings with you during your visit.
• Team approach. Our stylists collaborate to take great care of you. If you’d prefer a different provider at any time, just tell us—we’re happy to accommodate.

Specialty Services

Some services—such as balayage, hair extensions, and keratin treatments—are time-intensive and highly customized.

• Consultations. A consultation may be required to discuss timing, pricing, and maintenance.
• Deposits. A deposit may be requested to reserve longer appointments.
• Changes & cancellations. Because of the preparation involved, late changes or day-of cancellations for these services may incur up to a 100% fee.

Pricing

Service prices reflect stylist expertise, time, and product usage and may vary based on hair length, density, and complexity. Your stylist will review options and provide an estimate during consultation.

Gratuities

Tips are entirely optional and appreciated for great service. You can add a tip when you pay by card at checkout or leave cash. Gratuities are not included in gift certificates.

Gift Certificate Policy

• Gift certificates are non-refundable, not redeemable for cash, and valid for five years from the date of purchase. Promotional certificates may carry their own expiration date, shown on the certificate.
• Lost or stolen certificates cannot be replaced—please treat them like cash.

Return Policy

All retail product sales are final and not eligible for refund or exchange.

Service Adjustments & Refunds

• Contact within 7 days. Please reach out within seven (7) days of your appointment to report any concerns.
• In-person assessment. We’ll schedule a complimentary visit to review your hair in person (we may take photos/notes for your client record; these are kept private). This step is required before any remedy so we can understand and address the issue.
• Complimentary adjustment. If needed, we’ll provide a no-charge adjustment within 7 days of your initial report—either with your original stylist or another team member, your choice.
• Discretionary refunds. Because services are customized, refunds are not automatic. If an issue remains after an adjustment or cannot be reasonably corrected, a partial or full refund may be offered at the salon’s discretion.
• Client responsibilities. Refunds/adjustments aren’t provided when outcomes are impacted by factors such as undisclosed allergies or hair history, declining recommended services, not following aftercare, or a change-of-mind unrelated to service quality.
• Work with us directly. Chargebacks slow everything down—please allow us to resolve concerns in-house for the fastest, fairest outcome.

Service Refusal

The Society Salon reserves the right to refuse service, for reasons not prohibited by law, to anyone who is disrespectful, behaves inappropriately, disregards professional advice, or has a pattern of last-minute cancellations or no-shows.

Allergies, Risks & Patch Tests

Chemical services, coloring, and styling carry some inherent risks, including allergic reactions and scalp irritation. Please tell us about any allergies, sensitivities, or relevant hair history before your appointment so we can keep you safe. You may be asked to review and sign a service form before certain services.

Allergy patch testing: For your safety, we may require or recommend a patch test 24–48 hours before any chemical service (e.g., hair color, perms), especially if it’s your first visit with us or if we’re using a new product line.

Health & Safety

To protect clients and staff, we may refuse service if a guest arrives with a contagious condition (e.g., lice, flu-like symptoms). If we must cancel your appointment due to unforeseen circumstances (such as stylist illness or emergencies), we’ll notify you promptly and reschedule at no additional cost.

Photo & Video Consent

We love to showcase our work. Photos or video of your hair may be posted on social media, our website, or in marketing, and we won’t show your face or use your name without asking. If you’d rather we not photograph your hair at all, tell your stylist before your service. We may also take photos or notes for your client record or to review a service concern; those are kept private and never posted.

Privacy

We collect basic contact and appointment information to manage your visit and take care of you. We don’t sell your information, and we share it only with the service providers that help us run the salon, such as our booking and payment platform. You can opt out of marketing messages at any time by replying STOP to a text, using the unsubscribe link in an email, or telling us. For full details, please see our Privacy Policy.

Policy Acknowledgment

By booking with The Society Salon, you agree to these policies, including receiving appointment-related texts and emails. We’re happy to provide a copy or answer any questions at your appointment.

Why These Policies Matter

These guidelines help deliver a seamless experience, support our artists’ time, and keep the salon a place of creativity and care. Need a hand or have a question? We’re here for you.

Client Satisfaction Promise

We want you to love your look. If something isn’t right, please let us know promptly so we can make it right.

Complaint Resolution Steps

1. Contact our manager at contact@thesocietysalon.co or (972) 369-7797 within 7 days.
2. Attend a brief in-person assessment; we may document with photos/notes for your client record.
3. Receive a complimentary adjustment within 7 days of your assessment if appropriate.
4. If the issue remains, management will review options—this may include further adjustments or, in rare cases, a discretionary refund.

Our goal is always the same: a fair, prompt resolution and a result you’re excited about.