Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, phone number, and, where needed, mailing address.
• Appointment information: services requested, selected stylist, appointment dates and times, notes, cancellations, no-shows, and booking history.
• Service information: service preferences, formulas and treatment notes, consultation details, and information you provide on forms, including allergies or sensitivities relevant to your service.
• Transaction information: items and services purchased, amounts, tips, gift card activity, and receipts. We accept credit and debit cards, cash, and some payment apps. Card details are entered through our payment processor, and we do not store full card numbers.
• Communications: messages you send us by text, email, phone, social media, or website forms, and your communication preferences and consent records.
• Photos and media: images or video of your hair or appearance, only as described in Section 8.
• Technical information: basic information your browser sends to our website host and booking platform, such as IP address, device and browser type, and pages visited. See Section 7.

Please share only information relevant to your appointment, purchase, or inquiry.

Job and booth-rental applicants. If you apply to work or rent space at the salon, we collect the information you submit, such as your name, contact details, work history, licenses, and references. We use it only to evaluate and respond to your application and, if you join us, to set up your working relationship. We keep applications for up to two years.

2. How We Use Your Information

We use personal information to:

• Schedule, confirm, change, and remind you of appointments.
• Provide and personalize salon and boutique services, including keeping your service notes safe and accurate.
• Process payments, issue receipts, and handle refunds, cancellations, and gift cards.
• Send service-related messages, such as confirmations, reminders, receipts, and notifications.
• Respond to questions and requests.
• Send promotional messages where you have opted in or where the law otherwise allows.
• Maintain business, tax, and appointment records.
• Protect against fraud, misuse, and security incidents, and resolve disputes.
• Comply with legal obligations.
• Operate and improve our business.

3. Text Messages

We use text messaging, sent through our booking and client management platform, Boulevard, to communicate with clients.

Types of messages. Service messages include appointment confirmations, reminders, changes, cancellations, waitlist or availability notices, receipts, and other updates about your appointment or purchase. If you opt in, we may also send promotional messages such as offers, events, and new service or product announcements.

Consent. By providing your mobile number when booking or on one of our forms, you agree that we may text you service messages about your appointments and purchases. Promotional texts are sent only if you separately agree to receive them. Consent to promotional texts is not a condition of purchasing any goods or services.

Frequency and costs. Message frequency varies based on your appointments and activity. Message and data rates may apply.

Opting out. Reply STOP to any text to stop receiving messages from that number. Reply HELP for help, or contact us at (972) 369-7797 or contact@thesocietysalon.co. If you opt out of all texts, you may not receive appointment reminders or notifications by text, but your appointments remain valid.

No sharing for marketing. We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information, including text opt-in data and consent, is shared only with service providers, such as Boulevard and its messaging carriers and vendors, who help us deliver our messages and provide customer support. It is not shared with any other third parties.

4. Email

We send emails such as booking confirmations, reminders, receipts, and other account or service notifications. These are necessary to provide your services and generally cannot be opted out of while you have an active appointment or purchase.

If we send promotional email, each message will identify us, include our business address, and include a working unsubscribe link. We will honor unsubscribe requests promptly, and no later than the time required by law.

5. Online Booking Through Boulevard

We use Boulevard to take bookings, manage client records, process payments, and send text and email messages. Information you provide through booking is collected and processed by Boulevard on our behalf and under its own terms and privacy notices, which you can review at Boulevard's Customer Privacy Policy. Payment information is handled by Boulevard and its payment processors.

Client accounts. If you create or log in to a client account through Boulevard, we and Boulevard keep your account information, appointment history, and saved preferences so you can manage your bookings. You can ask us to update or close your account at any time using the contact details in Section 16. We may keep some records after an account is closed, as described in Section 10. Any branded booking or client tools that Boulevard provides, including mobile access, are operated by Boulevard under its own privacy notice.

6. Customer Forms, Allergies, and Service Information

We collect information you submit through our forms and consultations so that we can prepare for your appointment and deliver services safely. If you tell us about allergies, sensitivities, skin or scalp conditions, or similar concerns, we use that information only to provide your services safely and to keep a record of your service. It is available only to team members who need it to serve you. We do not use it for marketing and we do not sell it.

Please do not submit medical records, government ID numbers, Social Security numbers, or full payment card numbers through our forms or by email or text.

7. Cookies and Website Technologies

Our website and booking platform may use cookies and similar technologies that are necessary for the site to function, to keep your booking session working, and to protect against fraud or abuse.

At this time, we do not use advertising tags, remarketing pixels, or third-party analytics tools on our website. Our website hosting and booking providers may keep standard server logs for security and performance purposes. If we later add analytics or advertising tools, we will update this policy before or when we do so and describe how you can opt out. Most browsers let you block or delete cookies, though parts of the site or booking process may not work properly if you do.

We do not sell personal information or share it for cross-context behavioral advertising.

Some browsers offer a Do Not Track setting. Because there is no uniform standard for these signals, our website does not respond to them, though we do honor opt-out preference signals such as Global Privacy Control where required by law. We do not maintain a separate cookie policy; this section describes our use of cookies and similar technologies.

8. Photos and Social Media

We may post photos or videos of our work on our website, on social media, and in marketing. If you would rather we not photograph your hair at all, tell your stylist before your service. We will not publish photos, videos, or testimonials that identify you or show your face without your permission, which we may request on our client forms or at your appointment. Photos or notes we take for your client record or to review a service concern are kept private and are not posted. You may withdraw permission at any time by contacting us, and we will remove the content from our own channels within a reasonable time. We cannot control copies already shared or reposted by others.

If you tag us or post about us, that content is governed by the platform where you posted it.

9. How We Share Information

We do not sell your personal information. We may share it with:

• Our team members who need it to arrange or deliver your services.
• Service providers that help us run our business, such as Boulevard, payment processors, our website host (Squarespace) and email providers, and professional advisors such as accountants and attorneys.
• Insurance providers and legal or government authorities, when required by law or reasonably necessary to respond to legal process, protect rights, safety, or property, or prevent fraud.
• A buyer or successor, if our business is sold, merged, or transferred. Client information may be part of that transfer.

Independent stylists. Some professionals at our salon operate as independent contractors. Independent stylists operate their own businesses, set their own prices, and manage their own bookings. They use their own booking platforms and keep their own client records, separate from ours. When you book with an independent stylist, the information you provide is collected and held by that stylist and their platform, not by the salon, and the salon does not maintain those records. This policy covers information collected through the salon's own website, booking account, and forms. Independent stylists, their booking platforms, and their text and email messages are subject to their own privacy practices, so please review those before sharing your information.

10. Retention

We keep client and appointment records for three years after your last visit, and transaction and tax records for as long as the law requires, generally seven years. Consent and opt-out records are kept for as long as needed to show compliance. After that, we delete or de-identify the information, unless we need it to resolve a dispute or meet a legal obligation. You may request earlier deletion as described in Section 13.

11. Security and Incidents

We use reasonable administrative, technical, and physical safeguards, including limiting access to client records to those who need them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security incident affects your personal information, we will notify you and any required authorities as required by applicable law, including Texas law.

12. Children

Our website is not directed to children under 13, and we do not knowingly collect personal information online from them. Minors may receive salon services, but a parent or legal guardian must book the appointment and provide information on the minor's behalf. If you believe a child has given us personal information without a parent or guardian's involvement, contact us and we will delete it.

13. Your Choices and Privacy Requests

You may contact us to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information.
• Opt out of promotional texts or emails.
• Withdraw photo or media permission.

Depending on where you live, you may have additional rights under applicable law, which we will honor where they apply to us.

How to submit a request: email contact@thesocietysalon.co or call (972) 369-7797. We may need to verify your identity before acting on a request, and you may use an authorized agent where the law permits. We aim to respond within 45 days, though complex requests may take longer. We may keep certain information where needed for legal, tax, safety, fraud-prevention, or similar permitted purposes. If we cannot fulfill a request, we will explain why, and if you disagree, reply and we will take another look.

14. Third-Party Websites and Services

Our website may link to booking platforms, social media, payment pages, and other third-party services. Those services have their own privacy practices, and we encourage you to read them.

15. Changes to This Policy

We may update this policy as our practices, tools, or legal requirements change. We will post the updated version on this page and revise the date above. If a change is significant, we will give additional notice where appropriate.